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SBC: How an Enterprise SBC Reduces Risk for Call Centers

Session Border Controller Solution Development services

Contact center administrators increasingly use real-time Internet Protocol (IP) communications to accommodate shifting consumer preferences and operational needs. Contact centers can interact with customers in many ways (phone, video, and chat) via various traditional and web-based channels using real-time IP communications. An SBC solution may prioritize and reroute sessions to maintain performance when things get hectic. The additional security measures this brings to your IP network have also been mentioned. They can incorporate sophisticated measures in addition to specifying and encrypting traffic.

SBCs also enhance the security and dependability of your customer communications, which is crucial. Different SIP dialects can be detected and normalized by them.

What Is SBC?

A Voice-over-Internet Protocol (VoIP) network’s session border controller (SBC) is a specialized hardware or software program that controls how phone calls are placed, answered, and terminated. 

Between a network and a carrier service, an SBC solution serves as a router, allowing only permitted sessions to cross the connection point or border. All sessions’ quality of service (QoS) status is defined and monitored by an SBC, guaranteeing that callers may actually converse with one another and that emergency calls are correctly delivered and given priority over all other calls.

Businesses can install Session border controllers on the carrier and enterprise sides of the connection for security reasons. An enterprise SBC (E-SBC) is an SBC part of the enterprise network.

How To Install An SBC?

We can deploy an SBC solution in various locations, such as

  • At the dividing line between a telecom provider and a client. The most typical location for one is here.
  • A network-to-network interface is a boundary between two providers with a peering agreement.
  • We can deploy SBC inside a company that provides virtual private networks. Within each VPN, the SBC solution handles all call routing.
  • We can deploy SBC inside a secure network. If a low-bandwidth backbone links two high-bandwidth sites, the SBC ensures the backbone is not overwhelmed by voice traffic.

How An SBC Reduces Risk And Improves Security And Service

SBC Makes SIP Trunking Easier

The industry standard for managing VoIP, video, and text message communication sessions is the Session Initiation Protocol (SIP). It enables the network of a cloud PBX system to set up, maintain, and end these sessions between two or more parties.

The virtual connection between your PBX and the larger conventional phone network is called SIP trunking (also known as the PSTN). It is the process by which the information produced by your chat, call, or video is transformed and distributed to other users via a public network.

By functioning as a firewall, a session border controller adds a degree of security to this connection. Bad actors have a more challenging time accessing network vulnerabilities when an SBC solution is in place.

SBC protects the network from online threats

When we state that SBCs can work as a firewall, we mean that they can carry out various security tasks. Businesses can use them to identify and stop Distributed Denial of Service (DDoS) and Denial of Service (DoS) assaults before they impact the network.

Similarly, they contribute to telephony DoD threat reduction by offering capabilities like call admission control. It stops VoIP networks from being oversubscribed in real-time. Additionally, an SBC solution enables the dynamic blocklisting of malicious endpoints. It allows speedy detection and isolation of infected systems or devices.

Cybercriminals have a harder time identifying and exploiting any vulnerabilities when your internal IP network topology is hidden from them by SBCs.

SBC simplifies routing

We all know that the controller safeguards VoIP networks against call over-subscription. An SBC can, however, also handle session admission control. It offers the same kind of traffic management over the entire network. Businesses can use Session Border Controller Solution Development services for simplifying session gatekeeping and routing. 

The SBC can decide who is authorized to access the SIP network by serving as the gatekeeper. It lessens the possibility of malicious users gaining access to the system and guarantees that the network won’t get overwhelmed. Several SBCs can be employed at various boundaries when the SIP network is relatively extensive.

Wrapping Up:

An SBC solution helps your contact center’s quality of service in various ways when employed as a component of it. It dramatically improves data speeds and voice call quality since it analyzes traffic and optimizes routing. By reducing common security, interoperability, and reliability hurdles, enterprise session border controllers (E-SBCs) allow contact centers to adopt real-time IP communications quickly. Enterprises can use Session Border Controller Solution Development to convert traditional call centers into virtual contact centers that use remote agents and cloud-based services. It will help them increase productivity and business agility while reducing capital expenditures and operating costs.

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